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Privacy Policy

1. What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2. How do we collect your information?


The process of collecting information depends on the activity you undergo on our website.

    2.1 Booking a course

When you book a course on our website, as part of the process, we collect your personal information that you give us such as first and last name, ID Card number, email address, home address and mobile number.

    2.2 Fill a contact form

When you fill a contact form on our website, as part of the process, we collect your first and last name and email address that you give us.

    2.3 Make a store purchase

When you make a purchase in our store, as part of the process, we collect your first and last name, email address, billing address and delivery address that you give us.


    2.4 Making a transaction

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.


Your personal information will be used for the specific reasons stated in section 3 of this privacy policy


3. Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

3.1 To provide and operate the Sales and Services;

3.2 To provide a personal certificate and/or other documents after successful completion of a course

3.3 To provide our Users with ongoing customer assistance and technical support;

3.4 To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

3.5 To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

3.6 To comply with any applicable laws and regulations, including GDPR.


4. How do we store, share, use and disclose our site visitors personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


As part of a course, your first and last name, email address and ID Card number may be shared with the instructor chosen by First Responder Centre Malta to deliver the course. The aforementioned data will also be shared with the Food Safety Commission for the purpose of producing a Food Handling Document.

5. How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute or queries, to collect fees, to poll your opinions through surveys, questionnaires or feedback forms, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


6. Using cookies and other tracking tools

To take control on which cookies you accept or block and/or reject, you may manually configure your browser or set it by default. You may find all the necessary information on how to make the necessary configuration settings by visiting the following site:


Disabling the cookies of this website will not affect your browsing experience. 

7. How to withdraw consent

If you would like to change part or all of your personal information, or if you do not want us to process or keep record of your data anymore, please contact us on or through our website chat. After successful completion of a course, your personal information will be retained for the duration of the validity of your certificate.

8. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Updated: 7th April, 2020

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